South Africa's Leading Call Center Consulting Company

We Can Grow Your Business Through Boosting Your Sales

CLIENT SUPPORT SERVICE

We can help you keep existing clients and gain new ones by providing the ultimate client support service satisfaction.

TELESALES SERVICES

We can tackle any product from advertsing and lead generation, ultimately increasing the size of your sales scale and client base

CALL CENTER SERVICES

We can contact your clients to make sure all your sales needs are met and manage your products with monthly reporting

A few things we’re great at

At Connecticut Call Center Solutions we can offer your business excellent solutions for all your Call Center Outsourcing needs. We deliver Inbound and Outbound Call Center services such as Financial Service Providers Services, Telesales, Client Care, Complaints Logging, Outsourcing Call Center, Order Taking, Surveys to name just a few. Our commitment to excellence in service means that you can be rest assured, knowing that your company image is in good hands.

DIRECT SALES

Business-to-Business (B2B) up-sell, Business-to-customer (B2C) cross sell, Acquisition – new services and products to existing clients, Lead generation – we create customer leads for your company, Surveys – custom order processing, Market research – customized report, Verification- quality assurance

INDBOUND & OUTBOUND SERVICES

Order taking processing, Market research services-customer service and care, Customer Relationship Management (CRM) – pre/post sale service, TPVC (third party verification) credit card at up-sell. We pride ourselves on the relationships that we have with our clients and service providers. 

INSURANCE PRODUCTS

Customer care and customer acquisition services for a number of insurance products. We partner with our clients to achieve common goals of growth and a positive return on investment. We focus on retaining long term relationships with our clients. Our business is based on reputation, repeat business, and customer retention and customer referrals

SUPPORT SERVICES

Licensed insurance professionals – Digital recordings. Data modeling-multi language & accessibility support. Data sales and customer analysis-full blended centers. Strategic and tactical planning – fulfillment service. Most insurance brokers in the industry are tied to a specific insurer – you are therefore limited to their specific product range and pricing.

Our Secret for Success

Connecticut Call Centre Solutions is South Africa’s premier inbound and outbound contact center. We have a proven ability to boost revenues, reinforce brand values and support stakeholder morale. We contribute substantially to the operational efficiency and growth of clients across all sectors – without any risk to the client. Long-standing client relationships are a reflection of our policy of pursuing win-win outcomes. Sales are part of our DNA and we always aim to exceed expectations. No target is safe when our team gets going! Our people undergo extensive training on the products that they sell. Performance appraisals, training, rewards and the development of our people are some of the pillars of our success.

What Makes Us Great

Our efficient and cost-effective processes have a track record of proven results. We continually invest in state-of-the-art systems and technology to keep you ahead. Our high-level security and data integrity give you peace of mind. Our experience in human resources and labor law ensures your remain compliant. We can tailor-make a solution for your industry no matter the size of the job or the South Africa language requirement. We are committed to the integrity of your brand, with a super focus on our number one priority – quality human interaction.