About

What We Do

Inbound Call Center Services: 24x7x365 customer care and technical helpdesk, product or service information, general inquiries, complaints handling, insurance claims notification and processing, response handling to direct marketing and other media advertising, inbound sales and order taking, cross-selling and up-selling, overflow call handling and IVR services (self-service).

how we accomplish

Debt Collection: Specialists in early and late stage debt recovery. Our Credit Management team has vast experience in collections and tracing services. Back Office Processing: Real-time and overnight data capture / processing service to handle time-consuming, labor intensive tasks, with the benefit of high-end technology solutions.When customers need technical support, have a question about their account or want to add or remove services, they should be able to get help without delay.

how we do it

Outbound Call Centre Services: Outbound telesales (cold calling and affinity database telemarketing), follow-up calls, debt collection, market research and surveys, data and claims verification and lead generation. Application Development and Systems Integration: Building customized front-end applications, database interfaces, data validation controls.

road to growth

Connecticut Call Center Solutions allows organizations to improve their call center efficiency by providing real-time performance reporting. This enables executives to understand call traffic, monitor trends and see areas that may need more attention. Call centers outsourcing helps you preserve your brand culture by working with agents that deliver a high quality, consistent experience for every interaction. We have call center locations around the world that make it easy to establish 24-hour service.

Work With Us

We are committed

When it comes to call centers, we have an outsourcing that enables businesses to satisfy the needs of all of their customers, no matter where they are in the world. Rather than being restricted by your business’ location and local work schedule, outsourcing opens up greater possibilities for connecting with your stakeholders. A 24-hour call center ensures your customers can always receive assistance, which leads to better satisfaction and loyalty in the future, while setting up a call cloud center frees up valuable office space and resources

We are flexible

As you plan out your cloud based call center, work with call center outsourcing companies that know your industry best.Our business engineering consultants apply methods and automated technologies to deliver customized call center outsourcing solutions. This approach benefits our clients by helping them outsource call center processes such as inbound and outbound calling, leading to greater efficiency and improvement in day-to-day customer service levels. As one of the leading outsourced call center companies, Connecticut Call Center Solutions has the experience and expertise to help improve your call center processes. Your customers expect to receive the highest quality of support when interacting with your organization and we are here to ensure that happens. 

We are motivated

Our team works directly with yours to develop a solution that makes outsourcing call centers a walk in the park. Outsourced call centers with Connecticut Call Center Solutions allow businesses and large enterprises to work with one of the top call center outsourcing companies and create a plan that takes your operation to the next level. We specialize in customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support, and email response.Consistency, professionalism, organization and efficiency are all traits that are needed to manage successful operations in call centers